Refund and Return Policy

 

1. Return/Refund Application Subject to this Refund and Return Policy and the terms and conditions in the Terms of Service, Buyers may apply for a return and/or refund before the expiration of the Store Business warranty period specified in the Terms of Service. Store Business Guarantee is a service provided by Store Business at the request of Users to assist Users in dealing with certain conflicts that may arise during transactions. Users may communicate with each other privately to resolve disagreements or contact local authorities to help them resolve any disputes before, during or after using Store Business.

 

2. Return Application Buyers may only apply for a refund and/or return in the following circumstances:

 

• The Buyer did not receive the item;

• The item was defective and/or damaged upon delivery;

• The item delivered by the Seller to the Buyer did not match the agreed specifications (e.g. wrong size, color, etc.);

• The item delivered to the Buyer differed significantly from the description provided by the Seller in the item listing; or

• By private agreement with the Seller, the Seller must send his/her confirmation to Store Business to confirm such agreement.

 

The buyer's application must be submitted through the Store Business mobile application.

 

Please note that if Store Business requires, the buyer must ship the item to the location specified by Store Business within ten (10) calendar days after the return request is made.

 

Store Business will decide whether to approve your refund and return request at its sole discretion. The buyer acknowledges and agrees that Store Business's decision is final, conclusive and binding, and promises and agrees not to file a lawsuit or otherwise make any claim against Store Business or its affiliates in connection with such decision.

 

If the buyer has commenced legal action against the seller, the buyer may provide Store Business with a formal notice from the relevant authorities, requiring Store Business to continue to hold the purchase proceeds until a formal decision is obtained. Store Business will decide at its sole discretion whether it is necessary to continue to hold such purchase proceeds.

 

3. Rights of Preferred Sellers

 

If you are a Preferred Seller, you should receive a separate written notice from Store Business informing you of your choice to participate in the Store Business Preferred Seller Program. If at any time you decide not to participate in the Store Business Preferred Seller Program, please notify Store Business in writing; otherwise, you will be deemed to have chosen to continue to participate in the Store Business Preferred Seller Program and agree to the terms and conditions set forth in this Refund and Return Policy. Store Business may suspend or remove any Preferred Seller from the Store Business Preferred Seller Program at any time at its sole discretion.

 

Store Business's decision to approve a refund or return of a product in accordance with Section 2 above is binding on the relevant Preferred Seller. The Preferred Seller agrees to comply with and take all necessary measures to give effect to the Buyer's refund or return request approved by Store Business.

 

For any refund or return request approved by Store Business, Store Business will notify the Preferred Seller by email ("Email Notification") and organize the relevant return goods to be sent in writing to the address provided to Store Business by the relevant Preferred Seller to complete the refund and return process, as long as the address is located in the country where the relevant items are sold on the Website ("Local Address"). If the Preferred Seller fails to provide a local address for the return of the item or fails to accept delivery of the returned item within a reasonable period of time (as determined by Store Business), Store Business reserves the right to dispose of such item in any manner it deems appropriate and the Preferred Seller shall be deemed to have waived all rights to such item. If the Preferred Seller does not receive the returned item, the Preferred Seller must notify Store Business within seven (7) days of receipt of the email notification (the "Notice Period"). Failure to notify Store Business within the Notice Period will serve as conclusive evidence and result in the Preferred Seller accepting that the item was delivered, and the Preferred Seller agrees not to make any claim or raise any dispute with respect to any such item.

 

Notwithstanding the foregoing, items for which Store Business may, in its sole discretion, approve a refund or return shall not be returned to the Preferred Seller and the Preferred Seller shall be deemed to have forfeited all rights to the item.

 

 

 

For any refund or return of the relevant item received by Store Business and rejected by Store Business, Store Business will organize the shipment of such item to the relevant Buyer's address in accordance with Section 2 above.

 

If Store Business approves any refund or return request, the Preferred Seller may appeal such decision by contacting Store Business and providing evidence supporting such appeal. If Store Business supports the Preferred Seller's appeal, it will pay the Preferred Seller all or part of the purchase price. The Preferred Seller acknowledges and agrees that Store Business decision is final, conclusive and binding, and promises and agrees not to file a lawsuit or otherwise make any claim against Store Business or its affiliates in connection with such decision.

 

4. Rights of Regular Sellers

 

For the purposes of this Refund and Return Policy, Regular Sellers refer to sellers who are not Marketplace Sellers or Preferred Sellers.

 

When Store Business receives a return and/or refund request from a Buyer, Store Business will notify the Seller in writing. The Seller may respond to the Buyer's request according to the steps provided by Store Business in the written notice. The Seller must respond within the time frame specified in the written notice (the "Specified Period"). If Store Business does not hear from the Seller within the specified period, Store Business will assume that the Seller has not responded to the Buyer's application and will continue to evaluate the Buyer's application without further notice to the Seller. Store Business will review each Seller's response on a case-by-case basis and determine, at its sole discretion, whether the Buyer's application is likely to be successful based on the circumstances described by the Seller.

 

5. Return Conditions

 

In order to enjoy a worry-free experience when returning an item, the Buyer should ensure that the item, including any free items such as accessories that came with the item, must be returned to the Seller in the condition that the Buyer received it upon delivery. We would recommend that the Buyer take photos of the item upon receipt.

 

6. Responsibility for Product Return Shipping Costs i) In the event of an unforeseen error on the Seller's part (i.e. - a product that is damaged, defective or wrongly delivered to the Buyer), the Seller will bear the Buyer's return shipping costs. (In the event that the buyer changes his mind, the buyer should obtain the seller's consent before making a return request, and the buyer shall bear the return shipping costs.) In the event of a dispute between the buyer and the seller over the party responsible for the return shipping costs, Store Business will decide at its sole discretion the party that bears the return shipping costs.

 

7. Refunds Buyers will only receive a refund after Store Business receives confirmation from the seller that the seller has received the returned goods. If Store Business does not hear from the seller within the specified time, Store Business will be entitled to refund the applicable amount to the buyer without further notice to the seller. The refund will be returned to the buyer's credit/debit card or designated bank account, whichever is applicable.

 

8. Communication between Buyers and Sellers

 

Store Business encourages users to communicate with each other when problems arise in transactions. Since Store Business is a platform for users to conduct transactions, buyers should contact sellers directly to resolve any issues related to the purchased goods.